Our Promise
We make it our business to be honest with our customers.
No Fix - No Fee Policy
If we cannot repair your fault, then we will not charge you a fee for the work carried out by ourselves (if the equipments original warranty stickers are untampered).
Important information regarding our No Fix - No Fee Policy
** Note **
Collection and Delivery
FixMyHDMI use Royal Mail and DPD to make all of our collections and deliveries.
Delivery
If you decide to use the delivery service to send your faulty equipment to FixMyHDMI, then once you have completed your purchase on our website, we will email you shortly after with an order number that you will need to send the faulty item back to us with.
You need to box your faulty item securely and well packaged in a box no bigger than 50 x 30 x 30 cm (airline cabin baggage size), please print off your order number (or write your details on a note, if you don't have a printer) that our website emails you and include that in the box with your equipment. The total weight of the parcel cannot exceed 10 KG.
*** Note ***
Do not send your faulty item in a plastic bag, bin bag or poorly packaged box, as we have received previously.
This is because if damage occurs in transit, you will not be covered for an insurance claim as you have not ensured your item is in a box and well protected during transit.
Then if you look at Royal Mail website to find the nearest drop off point to yourself or arrange a collection.
https://www.royalmail.com/services-near-you#/ - Look here for your nearest drop off point.
You can drop off your parcel at the nearest drop off point seven days a week !!!
It takes approximately 3 - 5 working days to reach FixMyHDMI, once your equipment has been repaired, we will ship your repaired equipment back to you via Royal Mail Special Delivery (next day courier).
Royal Mail
Royal Mail Special Delivery - Post Office Drop off - Royal Mail Delivery to your address after the repair
This service requires you to drop your item off at your local Post Office, but is delivered back to your Home address after the repair by Royal Mail Next Working Day service.
This service is fully trackable and fully insured.
You must be able to print a Shipping label to drop off your item at the Post Office.
To send your faulty equipment to FixMyHDMI
*** Note for all shipping options***
Please ensure that your equipment is in a good sized strong box and well packaged to ensure safe transit during the shipping process.
********This is very important ********
DO NOT place it in a plastic bag or a Royal Mail Jiffy bag.
If you do not follow the above requirements your equipment will not be insured if it gets damaged.
The courier will state any damage caused is due to your equipment not being properly packaged and therefore any insurance will be voided.
FixMyHDMI will not be held responsible for any damage that is due to inadequate packaging.
This is because if damage occurs in transit, you will not be covered for an insurance claim as you have not ensured your item is in a box and well protected during transit.
Royal Mail Courier Collection - Delivery Option
Royal Mail collections are made from the address that the customer supplies on their order.
Collections and Deliveries are a Next Working Day service (Monday - Friday)
*** Note for all shipping options***
Please ensure that your equipment is in a good sized strong box and well packaged to ensure safe transit during the shipping process.
********This is very important ********
DO NOT place it in a plastic bag or a Royal Mail Jiffy bag.
If you do not follow the above requirements your equipment will not be insured if it gets damaged.
The courier will state any damage caused is due to your equipment not being properly packaged and therefore any insurance will be voided.
FixMyHDMI will not be held responsible for any damage that is due to inadequate packaging.
Repair Costs
The repair price quoted by FixMyHDMI are a fixed price, based on the information you have provided to us by email, letter or in person.
It is possible that the price to repair the unit is higher than the estimated price (for example, if the information provided was inaccurate, or if your unit has other faults).
On these occasions you will be contacted via email or phone to authorize a new repair quotation.
If it is expected that additional parts are required in addition to those quoted, you will be contacted with an estimate.
If you do not wish to proceed at this point you have the right to cancel the repair work.
In this case you will only be charged the inspection fee of £20, plus the cost of postage and packing along with any other costs incurred by FixMyHDMI.co.uk.
All cancellation requests must be made before repair work is commenced.
Repairs & Warranty
All our repairs carry a three month warranty or six months on a reball repair.
In the unlikely event your unit becomes faulty within the warranty period please either send your equipment to us using our reduced rate shipping option (We are not liable for the shipping costs of your equipment) or bring the unit back with a copy of the receipt.
Warranty will be voided if the warranty sticker applied after the repair has been tampered with.
We will investigate and respond within 5 working days. If the problem is related to the initial repair, we will carry out a further repair free of charge and return at no cost. If the unit has further problems not related to original repair or parts not replaced in previous repair we will contact you and let you make a decision with regards to the cost.
We will attempt a re-repair on your unit up to 2 times (if a reflow repair is purchased) after the initial repair. If after this, the unit is still faulty (if a YLOD on a Sony PS3 or Red Light fault on an XBOX 360) we will cover the labour under the warranty from the original repair, but the customer must cover the cost of the replacement chip needed for a reball. This is where we remove the graphics processor and fit a brand new chip, but solder it to the main board using LEAD solder, rather than UNLEADED solder (as used by the manufacturer).
HDMI Repair Warranty
If a warranty claim is made against a HDMI repair we have carried out, if on investigation the HDMI port is damaged or dislodged from the Motherboard, then this will not be classed as a vaild wararnty Claim and will be classed as a NEW chargeable repair.
This is not a defective with the repair FixMyHDMI have carried out but actual damaged sustained on the console to physically damage the HDMI port and or the motherboard.
The console would either be returned back to you unfixed if you decided not to carry out the Fresh chargeable repair or an invoice emailed to you to allow you to pay the fresh repair costs.
BGA Reflow repair
A Ball Grid Array Chip (BGA) is a fragile integrated chip, and any pre-existing faults can potentially worsen during a reflow process or even lead to chip failure.
It's important to note that these issues stem from inherent chip faults rather than the reflow procedure itself.
Our Computer Controlled BGA Reflow systems are meticulously configured to adhere to industry-standard temperature profiles and the manufacturer's specifications for the equipment being serviced.
In the event that a reflow attempt results in exacerbation of the initial symptoms or renders the equipment inoperative, FixMyHDMI cannot be held accountable.
Should such a situation arise, we will promptly contact you to discuss the available options for addressing and completing the repair of your faulty equipment.
If your equipment is returned unfixed, then your repair fee will be refunded, minus a £20 dignostic fee.
Repair Procedures
Please be aware that during the course of repair it is possible that the symptoms may become worse whilst investigating the fault. FixMyHDMI do not take responsibility for additional faults which occur during investigation.
Warranty Repairs
If your equipment fails under warranty for the same fault, the postage to send the unit to us will be covered by you, you offer a reduced rate shipping option (if you are not local to our premises), this reduced rate covers the collection and delivery.
If the problem is not related to the original fault or no fault is found, then the current repair fee will be applicable for the fault occuring.
Note warranties are non transferable and are not rolling, the warranty is from the date of repair.
If a warranty claim is made against a HDMI repair we have carried out, if on investigation the HDMI port is damaged or dislodged from the Motherboard, then this will not be classed as a vaild wararnty Claim and will be classed as a NEW chargeable repair.
This is not a defective with the repair FixMyHDMI have carried out but actual damaged sustained on the console to physically damage the HDMI port and or the motherboard.
The console would either be returned back to you unfixed if you decided not to carry out the Fresh chargeable repair or an invoice emailed to you to allow you to pay the fresh repair costs.
Refunds
If we are unable to repair your faulty item, then the repair fee you paid for the repair will be refunded, minus any diagnostic fee or fees incurred.
The shipping fees are not refunded as these are costs incurred external to FixMyHDMI.
A refund will not be issued after 14 days of the original repair of the console, if the same fault occurs and is not fixable due to a chip failure (when a reflow or resolder was originally purchased).
Beyond Economic Repair
This is were we class the console as not being worth repairing, this is due to the cost of the parts / labour required to repair a console. If this is the case, FixMyHDMI will contact the customer and notify them of this.
Data Storage
During the course of repair it may be necessary to clear data stored in your equipments memory. This is due to the diagnostic processes and tests carried out to repair your console.
FixMyHDMI will not be held responsible for any data loss on a hard disk, whether that is in a Games Console, Laptop or Computer.
Please ensure data is backed up on your device prior to sending it into us as we cannot guarantee data will be retained. FixMyHDMI will accept no responsibility for loss of data held.
Failure to collect
Any equipment not collected or a repair not paid for within 2 months of being dropped off or arriving at FixMyHDMI for repair, in accordance with the TORTS act 1977, then FixMyHDMI reserve the right to sell or dispose of your equipment to cover the repair fee or parts used to repair the item.
Until payment is received in full, FixMyHDMI reserves the right to withhold your console.
English Law
All terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
